We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
Shop 53 Willows Shopping Centre
13 Hervey Range Rd
Thuringowa Central 4817
This change of mind policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Underwear and swimwear are non returnable
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
If you are returning an item for exchange or refund, Uptown Kids does not cover or refund postage costs.
We are unable to offer refunds where Afterpay was used as the payment method.
Please contact us prior to returning your items, to obtain a return reference.
Postage costs are excluded from any return.